Current Applications, Challenges & Future Impact By Benjamin P. Mayer, Esq. The mortgage servicing industry has lived with the reputation of being technologically sluggish due, in part, to reliance on legacy systems, compliance overhead, and regulatory scrutiny, among many other factors. But over the past five years, two disruptive forces have begun to reshape this landscape with unprecedented speed: artificial intelligence (“AI”) and blockchain technology. These two technological advances have, no doubt, infiltrated nearly every aspect of our lives, often without us knowing. It seems that the same can now be said about the use of these powerful technologies in mortgage servicing. Their adoption levels vary, but the direction is

Significant amendments to Bankruptcy Rule 3002.1 took effect on December 1, 2025, bringing new requirements for mortgage creditors in Chapter 13 cases. These updates expand the scope of required notices, add new standardized obligations for HELOC payment change notices, clarify when payment adjustments take effect, and introduce a new mid-case “Motion to Determine Status” that increases documentation expectations. The rule changes also create a more structured end-of-case process through a new Notice of Disbursements. These amendments are intended to improve transparency and reduce disputes but will require creditors and servicers to update procedures to remain compliant. Our firm recently hosted a webinar breaking down these changes and their practical impact.